Frequently Asked Questions
How Can We Help You Today?
Find quick answers to common questions about orders, shipping, returns, payment methods, and products.
Orders & Shipping
How long does shipping take?
Standard domestic shipping typically takes 3–5 business days. Expedited express shipping options (1–2 business days) are available at checkout. All orders are processed and dispatched from our fulfillment center within 24 hours on business days.
How can I track my order?
As soon as your package ships, you will receive an automated email containing your carrier tracking number (FedEx, UPS, or DHL) and a direct tracking link. You can also view live order progress anytime by logging into your My Account dashboard.
Do you offer free shipping?
Yes! We offer Complimentary Free Shipping on all domestic orders over $75. For orders below $75, standard flat-rate shipping is calculated during checkout.
Do you ship internationally?
Yes, Hilman Shopping Castle ships worldwide to over 50 countries. International shipping options and duty/tax estimates are automatically calculated at checkout based on destination.
Returns & Exchanges
What is your return policy?
We offer a hassle-free 30-Day Money-Back Guarantee. Items must be returned in unused condition with original packaging and tags attached. Read our full policy on the Refund & Returns Policy page.
How do I start a return or exchange?
To initiate a return, visit your Account Dashboard or email our support team at support@hilmanshopping.com with your order number. We will provide a prepaid shipping return label right away.
How quickly will I receive my refund?
Once your returned package arrives at our warehouse and passes quality inspection, refunds are processed back to your original payment method within 2–4 business days.
Payments & Account Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for fast and secure transactions.
Is my payment and personal information safe?
Absolutely. Our site uses 256-bit SSL encryption and strict PCI-DSS security compliance standards. We never store credit card numbers on our servers.
How do I reset my account password?
Click on My Account and click “Lost your password?”. Enter your email address to receive a secure password reset link instantly.
Still Have Questions?
Our dedicated customer care team is available 24/7 to assist you with products, orders, or support.